Outsourcing Support of Desktop Computers Assignment

Outsourcing Support of Desktop Computers - Assignment Example According to the research findings, there are various risks involved in the process of outsourcing support for desktop computers. One of the risks is a financial risk – high costs. The company may incur costs of hiring people to provide support for desktop computers. The second risk is a security risk. The outsourced support for desktop computers may not offer enough security to the desktop computers of the company. Other risks include: hiring inappropriate vendors, not being in line with internal functions, loss of control, loss of employee morale, lock-in risks, regulatory and monitoring risks, need for change, and technology risks. The outsourced staff may not be able to do the job appropriately. Outsourcing support for desktop computers may not be in line with internal functions because outside staff may have some conflicts of interest or may be unqualified to carry out the job. In terms of loss of control, the vendors may go against the needs of the company to pursue thei r own interests. Employees’ morale may also decline, resulting in low commitment, attitude, and performance. Regulatory requirements may also prevent vendors from carrying out certain activities of reporting and monitoring. A change in the business model may also lead to risks of outsourcing support for desktop computers because vendors may lack appropriate means to respond to the changing business model. Financial risks may cause an opportunity while the security risks may result in loss of data and injuries if they occur. Hiring poor quality of service may also cause poor quality of service and not be being in line with internal functions may cause poor management in the company. There is also a possibility of lack of independence for the company if it incurs lock-in risks. The company may also lose customer trust if the company incurs regulatory reporting and monitoring risks.